Terms and Conditions of Service

The following terms and conditions apply to any undertaking to transport clients booked directly with Start in Style Travel or through a third party.

Individual clients will be issued with an invoice upon booking long-haul travel; the journey will then be arranged on a provisional basis, subject to confirmation upon payment of 25% of the agreed amount for the journey. The outstanding amount must be paid prior to the initial journey, the due date for final payment being clearly indicated on the original invoice. A larger deposit may be required for journeys booked at short notice.

Confirmation of the booking will then be made in writing together with the travel details given, upon which the travel times will be based. In the event that the due date for payment is not met the booking will be considered to have been cancelled, and further bookings for those dates will be made at the discretion of the operator. Please note that it is the responsibility of the client to ensure the balance is paid within the specified period, no reminders will be issued.

Start in Style Travel will undertake to transport clients to their agreed airport/seaport or other destination and to arrive at their airport/seaport or other destination at or before the required time, to the best of their ability, subject to Clients agreement to accept the pre-determined departure time as recommended by Start in Style Travel. Start in Style Travel will cater for reasonable luggage which we suggest should be no more than one suitcase and one flight bag per passenger so as not to overload the vehicle.

Extreme bad weather or road traffic accidents are beyond the control of Start in Style Travel and as such no responsibility will be taken by Start in Style Travel for delays or cancellations due to these factors.

Acts of god, acts of war/terrorism or 'force majeure' which result in a customer's arrival for collection being delayed on a booked return journey will NOT be subject of any surcharges if less than 2 hours; in the event that the delay is longer than this and involves the rescheduling of other bookings a surcharge of £10 per hour will be levied for the whole of the delay period. In the event that we are more than 2 hours late as a result of acts of god, acts of war/terrorism or 'force majeure', Start in Style Travel will pay compensation to cover any reasonable losses that you may incur.

Third party bookings will be made only on the strict understanding that the terms and conditions herein have been made known to the clients at the time of booking. Dates and timings of bookings made through a Third Party will be the responsibility of the Third Party and not Start in Style Travel. Our responsibility will only be to undertake that booking as indicated on the booking sheet from the Third Party. Those dates and timings will be confirmed with the Third Party by post/email at the earliest opportunity after the booking has been agreed. An invoice for the work undertaken will be issued upon completion of the agreed transfer, to be paid within 14 days of issue.

Any late changes to agreed bookings may be subject to surcharge if they interfere with other bookings.

Comfort stops will be arranged by mutual consent on longer journeys. The driver reserves the right to refuse to undertake the journey in the event that one or more of the clients is under the influence of alcohol/drugs and in his opinion might pose a threat to the safety or comfort of others on board.

Cancellations (in writing only) will be accepted up to 14 days before the first journey without incurring any charges. Cancellations in writing received between 13 days and 7 days before departure will result in a £25 surcharge applied to the refund amount. Less than 7 days notice will result in Start in Style Travel retaining a proportion of your prepayment. The sum retained will be sufficient to cover the losses we are likely to incur as a result of your cancellation. If we cancel the contract (unless for reasons outside of our control) we will pay you compensation to cover any reasonable losses you may suffer.

The client will be liable for the full cost of any repair/replacement for damage caused to a company vehicle by unauthorised use of any control or switch, where damage is attributable to excessive force rather than normal wear and tear.

These Terms and Conditions do not affect your Statutory Rights.